Issues with the website store

[cowboytyler]

Hello all, recently started playing and using the store close to a week ago. Anyways, I have been trying to purchase a mount from the store (Swift Moonsaber) and I had enough points to buy it and did so but it never arrived to the character I bought it on or any other characters. Here's a screenshot of my purchases ( http://i.imgur.com/LNWjsER.png ) and yes I did buy it twice to ensure that it was an error with the store. Also if this helps.. heres a screenshot of my ingame mounts ( http://i.imgur.com/GVqXcNv.png ). I'm not sure if this is a point reset issue or not but I did read about being about to purchase things with points through the 1st-5th. Beware of using the store with points, it's obviously an error atleast with this item and maybe even with other items within the store.

[BlueAo]

Items always arrive, within 30minutes of purchase (its usually less <3m though).
So, if they had not arrived : You selected wrong realm/character, you deleted the mail.
I would open a ticket if you still didn't get them.