Hello,
during the weekend I decided to donate and buy some coins. I donated via my credit card. Everything went ok, I got the coins, payment looked successful on both sides but after few hours I got banned because of "Fraudulent payments".
Few hours later i got message from warmane (probable automated?):
"Paymentwall risk assessment failed against payment:
CENZORED
The money has been returned to the cardholder."
As u can see, its not my fault, warmane's paymentwall just refused my credit card for unknown reason (and my bank support said so too).
What should i do now? In that one message i got from warmane was also said that they will unban me but they wanted me to agree that they can remove coins/items. I instantly agreed, but I am banned for the 4th day now, and my web ticket is just still "Awaiting Staff".
Is there anyone else i can contact with this issue? (how? email? forum PM?)
Was it a temporary paymentwall failure and or is warmane/paymentwall blocking my bank?
What should i do now?
Thank You for answers,
have a nice day :)
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Member
Donate = ban?
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Forum Veteran
Your ticket will be answered but you have to wait.
There have been many complaints about Paymentwall doing stuff like that. You can try to contact Paymentwall support.
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Member
So, it is a known issue, but they are still banning people for warmane/paymentwall mistakes? I am really disappointed.
Anyways, thank you for answer.
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Member
Paymentwall is garbage:
http://reviews.birdeye.com/paymentwall-inc-624324320
I have personally had really bad experience with them. They owe me about $50 I can never recover because they want something like twelve different kinds of identification *faxed* to them. Who even uses fax machines anymore? There are so many better options.
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Moderator
Firstly, issues have happened to a few people, hardly many at all.
As the message you got from Paymentwall states, your credit card use failed their fraud check/risk assessment, so they refused your transaction. As far I know they usually send an email asking for documents to prove you are the legal owner of the credit card you used, which is largely normal in online transactions. Whenever Paymentwall cancels a transaction they send us a flag so your account can be "frozen" until the situation is dealt with, and before you go and use or give away coins you would have got from the donation.
This isn't a "known issue" because of all that. They might have a sensitive trigger for frauds, but only a few people get issues like this, and having a donation from a specific source verified once is also a safety measure for us. Paymentwall will know it's safe to accept transactions from that source in the future once it gets successfully verified.
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Forum Veteran
There have been many forum threads about this so I would not call it few. And those forum threads are only the visible part of it. As far as I know there were no such problems with Skrill and it only got accounts banned when the payment was cancelled by the bank or when a single credit card was used to donate on many accounts.
Paymentwall has some fraud check system but when it's first payment from a credit card they have no real data to base that check on. It could as well be as accurate as picking payments to refuse randomly.
Paymentwall was probably picked because the questionable legality of Warmane and such donations and previous experience with Skrill after Moltdown could be reducing the number of other options to choose from.
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Moderator
Your concept of "many" has no basis besides "I've seen more than with Skrill."
You have no idea how many are being processed without any issue, nor do you have any idea how many had issues with Skrill and simply didn't go through the Forums to ask about it. The same thing happened to happen in the past, but the account was stated as being "frozen," which is effectively the same thing, but seeing the word "ban" makes people react like this instead.
I'm going to assume you also have only assumptions regarding how fraud checking and risk assessment works, because going by what you say a company would only be able to flag someone if they had commuted a fraud specifically with them before.
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Forum Veteran
Yes, I have no real knowledge in those areas but some of my assumptions are based on a post by Edifice, who should be more informed about the situation:
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Member
And his concept of "many" has just found a basis :) Sorry, I had to.
I've never had any issues donating, sorry to any who has. Hope it all gets worked out soon, and thx for the post, I now know not to use Paymentwall :)
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Moderator
Yes, I am aware of that post by Edifice, as well as things said about Paymentwall that don't go in the Forums.
If his "a lot" was a "high percentage of donations," and not a "we used to get X, not we are getting Y," to the point that it was affecting the volume of donations we receive drastically, I doubt we'd still be using them for so many months. While they might fit many of our requisites, having an actual "a lot" of donations hassled like that should be enough to discard them and look for an option that didn't quite match what we need in some other aspect, but that didn't put "a lot" of users through that.
Edit: When this thread and the quoting of his old post were mentioned, Edifice replied with "that post is from yonks ago. its irrelevant now."
