WotLK Havent played for a year and all caracters are gone

[Blauwebaard]

can anyone help me with my account?
in my account it says that all my chars have been transferred to icecrown, but i cant see any of them..

[Zelta]

How many characters do you have in Icecrown at the moment? When reaching the maximum (10), they are meant to be transferred into another account through the web.