[ANSWERED] How to initiate the backup restore process

[hunzzter]

Dear Staff,
How do I initiate the backup restore process? Believe it's called the WEBS, under Account section. I searched around the forum and have not seen it mentioned anywhere.

I just lost around 3500g due to a glitch while purchasing the 5th and 6th Guild Vault Tab. The guild vault tab #5 should cost 2500g, instead the purchase drained 5000g from my character, before realizing what just happened, I continued to purchase the 6th guild vault tab which should cost 5000g, but it drained ALL the remaining gold from my character and left me with 0. I estimated 3500g have been lost on my character due to this glitch, and really kills my morale and motivation on continuing playing. luckily I just did a backup on the website yesterday with my account, I'm hoping that the backup service would restore the lost of hard earned gold due to the glitch.
Thank you in advance,

[Selaya]

You cannot.

[Borrean]

This is no longer available. I am sorry, you were too late.