Technical I didn't receive bonus coins

[nanatsunonatsu]

Hi, here is my problem/question

I made a coin purchase on the 1.1.2018 of 10 euros receiving 11 coins cause i donated before. From what i know there is a holiday bonus for coin buying receiving 40% bonus coins on purchase that should be active till 2.1.2018. I didn't receive that bonus hence my question: Is the bonus still active? What happened and is there any chance i could get the bonus coins?

[Ikspalii]

Its up to 40%, 40% is for max donation for 300 euros(which i thinks is a max).

[LastCall]

11 Coins for
10.00 EUR

24 Coins for
20.00 EUR 20 + 4 Bonus

38 Coins for
30.00 EUR 30 + 8 Bonus

64 Coins for
50.00 EUR 50 + 14 Bonus

135 Coins for
100.00 EUR 100 + 35 Bonus

426 Coins for
300.00 EUR 300 + 126 Bonus

[TakenLife]

11 Coins for
10.00 EUR

24 Coins for
20.00 EUR 20 + 4 Bonus

38 Coins for
30.00 EUR 30 + 8 Bonus

64 Coins for
50.00 EUR 50 + 14 Bonus

135 Coins for
100.00 EUR 100 + 35 Bonus

426 Coins for
300.00 EUR 300 + 126 Bonus

Like this. +8coins for 30EUR. Bonus % is already added to this. Normally it's 30+3 coins.