So I'm one of those people who have a separate account for my Horde and Alliance characters - both are premium. I know that's strange but I'm an organization freek...
Anyways, I went to login to my Alliance account this morning and got an error message saying that I typed in the wrong account or password information. I KNOW I used the correct password but just to avoid frustration, I submitted a password retrieval request. The email never came. I have tried every reset option available now and still, the email never came. I even have the dual authentification option setup on my account.
Is there any suggestion on what I can do to get this fixed at this point?
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Member
Cannot login to Accont
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Member
There are 3 possibilities:
1. You forgot the ancient mail address
2. The mails are in the spam-folder
3. Your account is hacked and changed by someone (mail and password)
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Member
1-2: It's my personal/primary email so I use it all the time. Nothing cam in on the spam folder either. /sadface.
3: I thought of that too but with that dual-authenticator, they shouldn't be able to login/change anything without that code... right?
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Member
You said that you have 2 accounts and this also means that you need 2 mail addresses. I think you took the wrong one of your horde account and not the correct alliance acc mail;)
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Member
UPDATE:
I just tried to reset the dual authorization and got this message: "This account does not have 2 step authentication enabled."
So yup, my account was hacked somehow. How is this even possible?
What's the point of trying to secure an account when it's this easy to break into?
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Member
Yeah then it was possibility 3
Did you use mobile phone auth or mail auth?
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Member
I used a mobil phone authorization. Was that a mistake?
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Member
Mobile phones aren't really save (my opinion), but I can't say if the hacker disabled the 2step auth or you by mistake once.
1. You should prove if your other mail is connected to your ally account, maybe you mixed up them.
2. if not, look at your chars and if they are still in the armory with all items. Hackers sell items rly fast or rename chars.
3. Look at your horde account, if he's ok. 2step auth enabled. Change the password for this account.
4. Write a mail to [email protected]
Sincerly
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Member
Ok, I checked the armory and my characters still have all their stuff so that's a good sign I suppose. I did go ahead and change the 2step auth over to my email like you suggested (THANKS!). I wrote a email to the Warmane staff this morning when I noticed a problem and have not heard back from they. Course, they probably are flooded with support requests so I'll wait and just hope I don't lose my Hordies.
Again, thanks for your help Zcxm2!
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Member
Glad to hear that your chars are still okay on both accounts. Yeah it takes a while til you get a response.
I wish you the best:)
Sincerly
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Member
LOL it happened to me as well. I'v just try to log in the site with my 2 accs. to collect vote and so
I'v didn't logged from may be a month or something.
When try to apply my pass it's pop op an massage "Your password has been expired"
In a suggestion from some weird IP address.
However i tried same with my other acc ....same result.
Then tried to log in the game ...wrong password.
With the site recovery tools i'v been able to send a new pass(and even change it ) for one of my accs. Logged in the game and everything was there including vote points and coins.
But when tried same for the other acc nothing happened. Already tried several mail addresses nothing appeared there. And when try to recover the e-mail address to verify which one is correct it says that "This account is already activated"
Thank you in advance.
Should i go panic and spam support for this issue, or since it happened to some other peps already ..it seems to be a temporary issue..probably?
Thank you in advance.Edited: June 5, 2018 Reason: correcting
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Member
I've been asking around to some friends who play here as well and another guy I know had the exact same problem you are having. I don't think he submitted a ticket or anything about it yet though as he doesn't play WoW much right now. I'll have to ask him though and see if I can find out more.
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Member
Already submitted an in game ticket but since "We are currently experiencing a high volume of petitions" ......
Look like that something really unusual happened and there is not only few victims of this issue.
I'll give them some time to respond and hope that all will be good.
Really it's and very old acc may be crated 2010 y and even if the registered mail is lost or something hope that i'v been able to recover it.
Anyway thank you for the respond , do not bother about it :)
Btw did you got any respond regarding your issue ?
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Member
I haven't yet which concerns me a bit though I'm sure they are very busy. My fear is that if someone else got access, I may lose my characters. I keep checking the armory page and nothing is missing so I'm hopeful this will get fixed.
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