Burning Crusade How to recover characters?

[Lhijodelkoko]

Hello everyone, this is my first time posting here so sorry if I don't do it right.
I recently wanted to get back to WoW (Burning Crusade) after not playing for almost 3 years. I used my same account to login and when I went to join a realm turns out all of my characters are gone, including level 70s. How do I recover these characters? I tried creating a ticket but sine I was never banned that didn't work out. Did anyone have this problem and manage to solve it?

[skullatbash]

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