Character not foud

[f0url]

Hi guys! I don't know whether this is the approptriate platform to turn to with my problem, but nontheless I give it a try. I registered to Warmane in April, 2020, created 3 characters on WotLK Lordaeron then, played for a few months then went inactive for the last year. I have recently decided to revisit the game, but when I logged in, I found none of my characters accessible on the character list. I checked if I was in the wrong realm, but no. On the realm selector tab, the game correctly displays that I have in fact "(3)" characters on Loraeron. On my pc, in the insallation folder I was also able to find the characters' folders. None of the characters were max level, so perhaps a wipe took them? In that case I would be quite dissapointed. How can I know what happened? I cannot even send a support ticket, beacuse only the ban appeal topic is available, and as far as I know I am not banned. Thanks for the help in advance!

[skullatbash]

are you 100% sure they were on "Lordaeron" and not "Frostmourne"? (Frostmourne is a realm launched on 15-april-2020)

If Frostmorune -> it means you just need to transfer them to Icecrown (since "Frostmorune Season1" ended)
https://www.warmane.com/account > service
Select "Frostmourne - S1" as realm

If they were on Lordaeron, they might have been deleted if below lvl 30.
Every year there is a clean up: http://forum.warmane.com/showthread.php?t=430433

* Level 1 and above characters that have not been played since January 2020 will have their names removed.
---Characters will have the opportunity to choose a new name upon the next login.


* Level 1 - 30 characters that have not been played since July 2020 will be removed.
-----Premium accounts are exempt from removals.
-----Characters that are guild masters will result in the guild being removed.