Opened a ticket about 2 and a half weeks ago, it is still open. This is normal? I have already opened tickets in other situations and none of them took so long to be responded to and resolved.
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Member
Unresolved ticket
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Member
About a week ago, a guy from the guild where I played got banned, he opened an appeal ticket and already had his ticket answered and his ban removed, are you sure that your ticket has been open for more than 2 weeks?
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Member
Yes, I opened my ticket on September 14th, friend.
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Member
So your ticket has been open for more than 15 days, that's strange.
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Member
Very strange indeed my friend, I've opened other tickets and it never took this long
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Forum Veteran
Open a new ticket?
What was the ticket about? I mean, if player help could be possible.
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Member
I just want a GM or Adm to read my ticket, it's over 2 weeks old and I haven't had any response.
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Member
In my case, the player won't be able to help, only an admin friend. thank you very much
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Member
Have you already responded to your ticket?
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Member
No GM or administrator has responded to my ticket yet. It will be 4 weeks now. And I have no response.
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Moderator
Your account was terminated due to you getting Gold from illicit sources.
That sort of case is at the bottom of priorities right now, requiring a lot more work to double-check any claims the player might make. All tickets from people without their registration email are taking precedence. There's no estimated time for when it might be your ticket's turn.
