1. Unresolved ticket

    Opened a ticket about 2 and a half weeks ago, it is still open. This is normal? I have already opened tickets in other situations and none of them took so long to be responded to and resolved.

  2. Opened a ticket about 2 and a half weeks ago, it is still open. This is normal? I have already opened tickets in other situations and none of them took so long to be responded to and resolved.
    About a week ago, a guy from the guild where I played got banned, he opened an appeal ticket and already had his ticket answered and his ban removed, are you sure that your ticket has been open for more than 2 weeks?

  3. About a week ago, a guy from the guild where I played got banned, he opened an appeal ticket and already had his ticket answered and his ban removed, are you sure that your ticket has been open for more than 2 weeks?
    Yes, I opened my ticket on September 14th, friend.

  4. Yes, I opened my ticket on September 14th, friend.
    So your ticket has been open for more than 15 days, that's strange.

  5. So your ticket has been open for more than 15 days, that's strange.
    Very strange indeed my friend, I've opened other tickets and it never took this long

  6. Open a new ticket?

    What was the ticket about? I mean, if player help could be possible.

  7. I just want a GM or Adm to read my ticket, it's over 2 weeks old and I haven't had any response.

  8. Open a new ticket?

    What was the ticket about? I mean, if player help could be possible.
    In my case, the player won't be able to help, only an admin friend. thank you very much

  9. Have you already responded to your ticket?

  10. Have you already responded to your ticket?
    No GM or administrator has responded to my ticket yet. It will be 4 weeks now. And I have no response.

  11. Your account was terminated due to you getting Gold from illicit sources.
    That sort of case is at the bottom of priorities right now, requiring a lot more work to double-check any claims the player might make. All tickets from people without their registration email are taking precedence. There's no estimated time for when it might be your ticket's turn.

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