1. I can't log in to my account - can't access my email account

    Greetings, Im writing from another account as I cant log in to the account Im speaking about. I'm writing here because the site does not work correctly support through the request - illegal characters (whatever it is).
    Havent logged into the game in a while, about a year or so, and now I have time to play, but I cant log in - requires an authorization code. The thing is, I don't have access to the mail to which the account is connected. The problem is this - I can not go to that mail because at the moment it belongs to the country with which my country is currently at war, and I can not go there even through vpn. Is it possible to connect this account to my current email, all info about account i have - Currency mail, account, password, account Mail.
    I hardly took any screenshots in-game - but for additional confirmation, I have one lying around.

  2. I have lost or forgotten my email and cannot access my account

    Simply email us directly for assistance - [email protected]

    It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

    - Account or Forum username (not passwords).
    - Current email or a guess if you have forgotten
    - Character information
    - General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
    - Country where you connected or registered from

    You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.
    [UPDATED] Account security improvements

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