Burning Crusade I didn't receive my Arena points

[Chevez]

Hi, I didn't receive my Arena points, despite having over 100 games played on a 1700+ rating team. My teammate received theirs, so I’m not sure why mine were not awarded. I've tried submitting a ticket in-game, but all I’ve received are automated responses that haven’t been helpful. Could you please look into this?
server :Blackrock-TBC
Character :Meyvi

[Shred]

Members of an arena team receive arena points if 1) the arena team they belong to has played at least 10 games and 2) they have played at least 30% of all games played by the team.

[Chevez]

Yes, I know that I created the team and we played all the games together with my teammates. I know I met all the requirements. It's a bug that I didn't receive the points