1. June 9, 2025  

    Sent mail to the wrong character – is recovery possible?

    Hello,

    I'm looking for some help regarding an issue I had with the in-game mail system.

    Server: Onyxia
    Sending characters: Eloya and Bearweaver
    Issue:
    I accidentally sent in-game mail to the wrong character. I meant to send it to Spellhannce (with two "n"s), but instead I sent it to Spellhance (with one "n"). The mails were sent from my characters Eloya and Bearweaver.

    I checked the Armory, and the character Spellhance appears to be a level 1 Troll Shaman — so it seems like the character isn't even being played or logged into.

    Is there any chance to recover the mail or have it returned, since this was clearly a typo and the recipient is inactive?

    If I need to take any specific action or open a support ticket, please let me know.

    Thanks in advance for your help.

    Kind regards,
    Pattz

  2. June 9, 2025  
    Supposing the player doesn't open the mail, it will return to you after 30 days.

  3. June 9, 2025  
    I know the character is level 1 based on the Armory, but I can’t be sure whether it’s just an alt or a bank character.

    I’d like to know if it’s possible for a GM to intervene and retrieve the mail and return it to me.

    I understand it might be unlikely, but I had a lot of valuable mats in there... worth a try! ??

  4. June 9, 2025  
    You can open a ticket but I don't think they will do anything about it.

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