Add a website / forum based reporting system, too many racists for tickets
With the recent influx of racist and hate speech in /global, at least on Lordaeron, I find myself having to wait a couple of days before I can report the next asshat who thinks it funny to spew hateful comments in global chat for no reason. Adding a website-based system would circumvent wait period until the current ticket is resolved.
On a side note, maybe increase the punishment for racism because people are really saying some nasty **** on global, horde side. Most would think twice if they knew it'd get their character deleted or account banned.