Shadowmourne, Lottery, Titles.

[Edifice]

The solution to this is simple.

Let the people and only the people who had owned Shadowmourne before be able to refund just the amount of coins needed to resend their Legendaries. This is a limited amount of people and doesn't flood the market with anymore SM's now than there should be. I know Smyth has tons of tickets to sort through, but seeing who owned them before is a quick search for you.

Donations will open and legendaries will be donated for then, sure. But make this right for those who had already owned them and didn't have correct information.

Well that's Smyth's department, not mine.
I'm not going to go and search through every account that previously purchased Shadowmourne and refund just the right amount of items back into coins just so they can pick it back up, without any form of request, so make yourself a ticket and see what the outcome is.

[Edifice]

Again I just want to confirm. How about those who had shadowmourne before but decided to make a new toon on their 2nd account? Is there any possible way that we can still obtain it on our 2nd account through verifying that we had history of shadowmourne? I hope this question get answered before coin wipes.

No, only accounts that purchased it before, making 2nd accounts and so forth is not exempt from the limitation.

[Khiera]

what i want is......

i have 2 accounts and i made my pally in 2nd account which my other account (1st) has the right to re-obtain smourne.

IF i know that smourne will be back ONLY for previous owner, i wont change my pally into another account since there's no news about it when the first time i recovered my account (3 February 2015)

[Edifice]

Yes, the issue is some of us flushed our coins under a before-hand 30 day window of reset before finding out that the window would be extended to 45 days. Now we're out of the 7 day misbuy period with items sent due to information constantly changing.

Nothing has changed,

Homepage, Feb 27:

Refunded coin reset date has been extended to 45 days (up from 30 days) since the account recovery date. This extension applies only to accounts recovered before March 15, 2015. Recovery page is here. Additionally we are working to implement a system which will allow characters that had spent coins on legendary items to re-purchase them once again according to their account history.

It's now March 9.

If you are talking about verbal announcements, they're about shadowmourne returning to the marketplace, not "resending" previous purchases. :(

Infact, i'm noticing that the appropriate announcements have been made correctly by Kaer, both about resending old purchases AND marketplace additions, you've crossed the two is what i'm seeing.

[DenebRove]

what i want is......

i have 2 accounts and i made my pally in 2nd account which my other account (1st) has the right to re-obtain smourne.

IF i know that smourne will be back ONLY for previous owner, i wont change my pally into another account since there's no news about it when the first time i recovered my account (3 February 2015)

Well this has been answered even in support Q/A there is simply no way to transfer/share account perks, history, and characters they simply do not offer that service.

[Khiera]

Well this has been answered even in support Q/A there is simply no way to transfer/share account perks, history, and characters they simply do not offer that service.

i know... but it's just not fair

[dike]

Well that's Smyth's department, not mine.
I'm not going to go and search through every account that previously purchased Shadowmourne and refund just the right amount of items back into coins just so they can pick it back up, without any form of request, so make yourself a ticket and see what the outcome is.

the outcome will be - auto closing ticket and nothing more. even my ticket for account recovering was autoclosed (created on 2nd of february, closed on 13th) due to no reply. why do i need to expect that item missbuy ticket (that were bought 1 month ago) will be answered, lol?

[Rizuu]

Well that's Smyth's department, not mine.
I'm not going to go and search through every account that previously purchased Shadowmourne and refund just the right amount of items back into coins just so they can pick it back up, without any form of request, so make yourself a ticket and see what the outcome is.

I already made a ticket and it was rejected under the 7-day period policy.

Washing your hands of the situation is low.

Don't say you want to repair your reputation with the community and then handle major situations like so. Sure, you deal with *******s, selfish jerks, immature bratty kids everyday on here. There are some of us though that have stuck through with you through the years, hard years. We just want what is considered fair.

To me, fair is having the exact same toons with exact same gear I had before the crash. Nothing more, nothing less. Anything extra on top of that is a kind gesture from Molten that we greatly appreciate.

Don't **** on us again and wash your hands of the situation.

[Selanne]

Can you please reconsider giving us Rank 1 mounts back? We played for it dude , not for 100 coins or whatsoever.

[Edifice]

I already made a ticket and it was rejected under the 7-day period policy.

Washing your hands of the situation is low.

Don't say you want to repair your reputation with the community and then handle major situations like so. Sure, you deal with *******s, selfish jerks, immature bratty kids everyday on here. There are some of us though that have stuck through with you through the years, hard years. We just want what is considered fair.

To me, fair is having the exact same toons with exact same gear I had before the crash. Nothing more, nothing less. Anything extra on top of that is a kind gesture from Molten that we greatly appreciate.

Don't **** on us again and wash your hands of the situation.

You have a very negative attitude.

I'm not washing my hands of anything, it's not up to me whether or not people can claim misbuys to rebuy shadowmourne, you clearly have absolutely no idea. That will be the last time you accuse me of doing something ill towards anyone here, especially towards a large group that require assistance on a simple matter.

If you made a ticket and were rejected, that's that, you need to refrain from being negative and move on.

Feb 27: Announcement made about being able to repurchase/resend legendaries coming soon.
Feb 28: All your purchases you're looking to refund.

Ok.

[MEMPHISTITAN]

how bout you give us the coins to send the mourne to our chars ///since everything you are doing is late and after the fact. most of us spent our coins on weps we needed the past few months . You guys are the ones that screwed up not us. We are still owed you promised alot of things on facebook we still havent even seen yet also. SEND 62 COINS TO MY ACCOUNT SO I CAN GET MY WEP BACK SINCE I CANT DONATE TO GET ANY COINS WOULD BE COOL OF YOU . im no kiss azz sorry im telling you like it is and im still not happy about the 4 yrs worth of work i put in gone ........u still owe us far as im concerned. i tried making a ticket about it but smyth is a jerk dude /i dont even think the guy read it/i cant donate now because we cant its not an option. id like 62 coins sent to my account and the people that owned the mourne sent coins as well to have it sent back .

[MEMPHISTITAN]

no you need to control your self bro .you guys are lucky any one still plays here . WE ARE NOT HAPPY !!! and i can pull up all the false promises from face book also and shuve them in your face .CUZ WE AINT SEEN IT SMYTH DID ME THE SAME WAY HE DID THAT GUY AND DIDNT EVEN READ MY TICKET YOU NEED TO FIRE THE DUDE HE IS A JERK YOUR TICKET SYSTEM WAS LATE EVEN DURING THE 7 DAY PERIOD WE COULDNT EVEN MAKE A TICKET ABOUT THE MESSED UP PURCHASES THERE FOR THE 7 DAY PERIOD IS BOGUS ///// TICKET SYSTEM DIDNT EVEN LOOK LIKE IT DOES NOW /HELL YOU GUYS WERE ONLY ACCEPTING TICKETS FOR PEOPLE TRYING TO GET THEIR ACOUNTS BACK ..........WTF IS WRONG WITH YOU DUDE MOST OF US ARENT KIDS ED!

[DenebRove]

To me, fair is having the exact same toons with exact same gear I had before the crash. Nothing more, nothing less. Anything extra on top of that is a kind gesture from Molten that we greatly appreciate.

Exactly how is this a problem in being achieved? The coins were left to players for that exact purpose, yet some people simply rushed on their purchases and made additional ones that were obviously not in the original.

You can claim they "rushed" you but at the end of the day they had been explicit in the initial announcement that the 30 days period was up for extension, and they were asking for feedback consistently. Aside that everything has been a wait and see stance since they were verbal about matters being discussed so they asked players to wait and see while they extend the expiration but they never promoted players to spend their coins otherwise from the original plan. Now you have guys making toons on different accounts or people making an entire BiS set of a character they never had. They can't really be held responsible for taking the risk of not waiting for an official announcement, be it on coin extension or shadowmourne etc.

[piffpuff]

Can you announce when Shadowmourne will be available on market again?
I had 200 coins on my account before wipe so i can purchase it.

[skaterclint]

The thing I'm most upset about is that I purchased it in January, with the $638 i donated in January. Yet, I don't even get a chance to purchase it again regardless if I have the coins or not.