Hello!
Four days ago I payed 24 coins for Knight-Captain's Satin Tunic Set. It is 60 lvl Classic Priest Transmog Set. The problem is I can't transmog it to my gear. May I ask where is the problem? Why there are items in coins shop wich cannot be used properly? I am very dissapointed, what is the solution? Is there any way to use this set as transmog, if not I would like to refund my coins.
I've made ingame ticket. After 2 days of waiting I got an answer: This is not In-game problem, please make a ticket at our website - and they provided me a link - https://www.warmane.com/account/support. I've made ticket from this site. There ware only 2 options how to make this ticket - Ban Appeal or Account Recovery. You cant make it in unnamed category. I chosed to make it on Account Recovery. (I tryed to find something about making ticket at other category as Refund an item, but there is nothing helpfull at this topic - http://forum.warmane.com/showthread....e-Ticket-Guide ). So again after another 2 days of waiting I got an answer: "We're unable to assist with in-game issues such as this via this system - this is account recovery support only. I suggest you refer to the Warmane Forums for information, advice & discussions surrounding in-game topics. Alternatively, submit a ticket in-game regarding this issue & a GM will assist as soon as possible."
So WHAT shoud now I do? I made in-game ticket - you told me to make site-ticket. I made site-ticket - you told me to make in-game ticket. So from my point of view this is one closed cyrcle wich wont help me to resolve my problem. May I get some real help in here?
Thank you for your time!
My best regards!
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Member
Refund an item!
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Member
The item in question was not eligible for transmog, due to the nature of how it was obtained on Blizzard (http://us.battle.net/wow/en/forum/to...742?page=9#178) . You should of researched that before spending the coins. Also you have 24 hours after purchase to appeal for a refund, sadly you are past that time length, also the policies thread, which acts as a terms and condition, says what to do in the event of a mis-buy and the time length. And states that upon donating you agree to the rules set forth. So sadly your coins are lost.
On the bright side you can buy a replica of the item for gold at Area-52 from, http://www.wowhead.com/npc=40209/grex-brainboiler, in the form of http://www.wowhead.com/item=77799/re...ns-satin-tunic and it is transmoggable.
Hope this answers your questions!
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Member
Hello!
I did reply for refund right after I tryed to transmog those items. I did it right after I get those items from my mailbox. The problem is that I did not recieve any help with that. I throught its the same as on woltk, thats why I percuesed those items for transmog. Thank you for your fast reply, it was helpfull. Still I want to recieve my coins back if possible.
Thank you for your time!
My best regards!
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Member
The method you undertook to refund your item was incorrect way, it is stated to do it through the ticket system on the site. There is a mis-buy option available and for 24 Hours after purchasing an item, that item is available on a list or previous purchases for you to select.
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Member
Hello!
I was looking for something like this everywhere, and I couldnt find it. Thats why I made a ticket. If I knew this earlyer I was not gonna bother Game Staff, nor you. Thank you for informatoin, I will know for next time.
Thank you for your time!
My best regards!
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Overwatcher
You probably complained on the ticket about being unable to use the item in transmogrification much more, instead of explaining you wanted a refund. It's the only scenario where I see you getting that reply, since refunds aren't in-game issues at all. You can give it a try making it clear that you want a late refund and explaining why you're late (i.e., you doing it wrong repeatedly, including in your previous Support ticket). Smyth might give you a one-time chance.
