bug,hacker,scammer.. I dont no.

[Ovyy123]

I do not know why you do not want to help me..you think I deleted my gear?.. I really dont understand you guys.
You still not even try to talk to me .. or "other person(the hacker, because you know who is this person.. you can check the ip.. he is login evry day to may account".
That's my last trying..
That's my ticket from game.
" Hello,
I can't write you much here for proves my problem and I make one screen with one text.
http://imgur.com/a/pIvHF
Here you can see my bags empty: http://imgur.com/a/CVsiw
Here you can see image with my old gear(before deleted)!: http://imgur.com/a/HW8A9
Here you have my BACKUP: http://fastupload.rol.ro/a94216b64f2...faf6d3609.html
If you dont want help me I dont another option.. only to delete my characters.
If you ban this account you dont resolve nothing only if you ban permanet because this "player(hacjer)" who playing with my characters still know my password aftar unban. "
Thanks in advance.
Is posible to roll back my account to 1-2month ?

[Deathmastered]

AFAIK, each person is responsible of his/her account safety. If you would have 2step auth applied, it might have never happened.

[Obnoxious]

Is posible to roll back my account to 1-2month ?

No, that's not going to be done. As Deathmastered said, the responsibility of keeping the account safe is yours. We provide all sorts of tools and different layers of protection so you can assure it's safe, but we're not responsible for user negligence.