help,why i had been suspended

[xiaocan]

hi,GM. i come from china,so I can't play the game smoothly. so i use a software to reduce my pin.
i think some atelier used the same software like me,so my IP is same as them.They always adverting in the game.
I never advertise in a game.You can investigate.
by the way,my english is not good,wish you can know what i want to talk.
please help me

[xiaocan]

i want to recharge today,but when i loged in i find i cant do it:(

[Mercy]

Yes, we do suspend IPs from a number of VPN softwares because a lot of scammers and cheaters use them. If you change your VPN, IP or get rid of the VPN, the issue should resolve.

If your account is banned in the game, please make a ban appeal ticket here: https://www.warmane.com/account/support

[BlueAo]

If website does not say you are banned, your VPN IP has been banned.