I can't buy anything from the shop with my points.

[Redmption09]

I got 9 points recently and when I hit claim it says there are no points to claim.

Then when I go to the shop and try to spend them it says I have no points.

[Char0n]

No idea how you got 9 points just like that or if you own points now or not. May had been a time limited event offering that expired.