Site Bugged website support ticket "reason" ?

[mhatezsecond]

Hello!

I accidentally bought the wrong item on website about 2-3h ago and I've read that I can make a ticket and if my purchase is not older than 24h I can receive my coins back. Reason for this topic is that on my support side in website, I can only choose "ban appeal" and there is not "misbuy" or any other variant. Is it some kind of bug or em I missing something here? I really need to refund the wrong item, but I can't seem to open a ticket regarding my issue...

Please help!

[Anyone0]

Only premium accounts have other ticket types. If those coins were gifted to you and you haven't donated on that account, you can try to send an email to [email protected] instead. But if you bought the item with points not coins, there is no support for that.

[mhatezsecond]

Thanks for clarifying this to. I'm no premium, my coins were gifted to me. Thant's must be the reason, why I can't refund it... Thanks!

[RainyDayProphet]

I bought items and did a Misbuy... I immediately wrote up 2 tickets (1 for each item)... They've both been sitting for more than 24 hours without reply by staff... Should I be concerned?