Technical Characters missing

[tyjuanero]

Greetings!
I reactivate my account and find out that all my characters are gone pls help me

[Anyone0]

If someone has logged on your account and deleted your characters in last 30 days, they can be restored in Services > Character Restoration.

Otherwise you can make a support ticket on website here or send an email to [email protected] to find out what happened to your characters and if they can be restored.

[tyjuanero]

Thanks!!! at the time tickets are not avaiable. I dont think someone hack me, my accounts were inactive a long time, so now im crying for my missing toons

[Anyone0]

Only premium accounts can create support tickets on website. You can send an email to [email protected] instead.

Did you log in game to check if your characters are there? If you have been inactive for more than a year, your characters might have lost their names during inactivity cleanup and won't show up on website.

[tyjuanero]

Yes i did log, and no all my accounts are empty, no characters at all, Im really sad...
Ty for your time!!!