Hello, my 3 characters lost his gear, they are lvl 80...
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Lost how? Check in My Account if you see any unrecognized IP addresses. If so change your password and enable 2FA in settings. If any gear is donated for you can try opening a ticket in My account> support
I did not connect to the game months ago, I connected this week and my characters had no gear and also empty bags, I checked the bank and the gear was not there either.
Some1 got into your account and stole your ****. Change your password and enable 2 factor authentification as comlogo already told you..