1.   November 20, 2020  
    zeedrf's Avatar
    zeedrf
    Member

    Support Tickets through website - Wait time

    Hi there,

    Is it normal for support tickets created through the website to go unanswered for several days? I am sure the team is always super busy. I was more so just looking for an idea on average time to resolution/response.

    Thanks for reading.
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  2.   November 20, 2020  
    Thorbjorn's Avatar
    Thorbjorn
    Forum Veteran
    Is it usual? Yes. Is it normal? No.
    Edited: November 20, 2020
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