After finishing the Call of Earth quests with my Troll Shaman (Azurojin), I niticed that I am still missing the Earth totem.
I made a ticket ingame, but still waiting for a reply. Maybe in the forum some GM can see it faster.
You've already done what you were expected to. Wait for the ticket answer. Tickets usually takes a day or two to answer due to sheer amount of tickets being sent. As people can't bother googling for a bit and working things out first themselves.