Technical I was banned for no reason

[JhonFKenedy66]

My account was recently blocked because I used a vpn a long time ago because my pc had been infected with malware, I created a ticket and it was unlocked.
But today I connected without being connected to anything, I just wanted to play and the blocked account appears again.
Could you help me to solve this problem, thanks

[Pallydiam]

https://forum.warmane.com/showthread.php?t=346180