Technical cant enter soloQ, No response after clicking the enter 3vs3 solo queue button.

[ljosie]

One of my roles cannot be queued after clicking the 3vs3 solo queue button, but other charaters can enter the queue.
it's a bug? or my character is be banned？
i need helppppppppppp

[calex15]

One of my roles cannot be queued after clicking the 3vs3 solo queue button, but other charaters can enter the queue.
it's a bug? or my character is be banned?
i need helppppppppppp

Is there any news to this? I have the same problem