Yeah writing in game tickets is useless, you will just receive a generic response telling you there is nothing they can do or to take a look at the bug tracker and report it there, which I did and it got closed because "it's already been reported". I've had an issue where I bought a character from the trade for coins, and it had the SSC attunement quest in the quest log "The Cudgel of Kar'desh" where you need to loot Nightbane and Gruul, I killed both bosses and tried to loot the item but there was nothing to loot, assuming the person whose character it was already looted it and didn't turn in the quest but because he didn't include inventory when selling the character the items disappeared, and so I wrote a ticket asking for help - or an advice on how to proceed, and they reply saying it is not something they can assist me with. Can you imagine? Warmane - I am not your enemy I am just trying to play the game and contribute the server with donating and with my presence, I am saying this because I am sure there will be a moderator replying trying to "put me in my place" because that's the only time you guys address some issue is when someone triggers you and calls you out.