Stuck at retrieving character list

[Bolotobrod]

Dear administration, please tell us how long it will take to solve the problem. We love the game, we are checking the possibility to enter the game. Thank you.

[Angapa]

Also, nothing is working. +1

[ksenon123]

++++++++++++++++

[Obnoxious]

Dear administration, please tell us how long it will take to solve the problem. We love the game, we are checking the possibility to enter the game. Thank you.

As Midna said, we have tried to figure out what might be causing it, but there's nothing at all detected in our end. This is looking like certain ISPs/countries/regions blocking the connection, which then would be out of our hands to solve. We are still monitoring the situation, though, so if there is anything that can be done in our end we will try it.

[Jackgridin]

Same problem. 12 hours ago, everything was normal. Now iam stuck on "Retrieving character list". After 10 sec "You have been discon?ected from the server"

[Dramat]

The PKH has blocked traffic on the Amazon line, figuratively speaking(I found this information).Due to this, many servers located in other countries are now unavailable to Russia. As I understand it, this mainly affected the regions of Siberia and the DaJIbHuu BocTok. I don't know about Moscow. Other games have the same problems.

[Jamesy199231]

set my vpn to kazahkstan, i can log in.

[Angapa]

If someone from Russia is watching this, they won't ship anything from Rostelecom. And with tele2, I distributed it on the phone - everything worked.

[Obnoxious]

The PKH has blocked traffic on the Amazon line, figuratively speaking(I found this information).Due to this, many servers located in other countries are now unavailable to Russia. As I understand it, this mainly affected the regions of Siberia and the DaJIbHuu BocTok. I don't know about Moscow. Other games have the same problems.

That would for sure explain why we can't find any issue on our end, and confirm that unfortunately it's out of our hands to solve. Until it's reverted players might need to use a different ISP (assuming this isn't a country-wide block) or a VPN to go around that and be able to connect. Just be sure to avoid the free ones, most of them have long since been abused by bots/RTM sellers and therefore banned.

[Dramat]

Yes, that's right. The topic can be closed because this is a problem within the country, not the server.

[Andsuperstar]

please make an alternative realmlist (possible with a proxy through another country, France, Germany, or any other) so that people from Russia can log into the game.

[Bolotobrod]

Thank you for your reply. Thank you for helping.

[kupile]

Pls do the proxy for ppl who cant enter the game

[dazzldean]

If you need help with logging in, write to me, I will help and tell you which VPN to use

[foxk1nger]

Hello, I am a player from Russia, for the last few days my friends and I have had difficulties entering the game world, I go in, enter my username and password, the "loading of the list of characters" begins and crashes into the start menu, this is the situation with all game worlds