[Important] Currency Resets

[XdeathMage]

"Your currency reset has been completed. 25 coins and 0 points have been removed."

The notice stated that remained four weeks to reset my coins, why was reset today?
I did not see anything about it on the site, what should I do?
I'd better open the ticket through the website or ingame?

Make a ticket through the website, the in-game help is for people who need help in-game. Coins aren't used in-game, they are used on the site.

Good luck, best do it fast!

[doyleyell]

Make a ticket through the website, the in-game help is for people who need help in-game. Coins aren't used in-game, they are used on the site.

Good luck, best do it fast!

Yes, I know that. However, the site is only released to ticket opening option related to "Ban Appeal" =T
Thanks for the answer :D

[XdeathMage]

Oh, that's weird sorry. A couple of months ago there was an option for account recovery. If it's not there I'm guessing they're no longer recovering and reimbursing accounts any more..

[doyleyell]

oh man , but this is wrong, coins = $. Is there another way to contact support ?

http://www.geekation.com/wp-content/...echSupport.gif

[Celidan]

This really sux. I had 300 Points, it said i got 1 week left to spend them. Now they all got deleted, ty for that

[Movrak]

could have been worse , could have been 300 coins :))

[Celidan]

yeah, it still sux. i wanted to spend them on faction change in case the marketplace isnt up till they would be resetted.... now i saved em for nothing :o if they say i got a week to spend them, it should be a week and not a day....

[doyleyell]

Really sux, and wrong, and arg x.x. I would spend 23 coins yesterday to buy bis weapon hunter! I am since yesterday trying to contact support, but it seems there's no way to do this, it seems strange, does not it?

[XdeathMage]

Really sux, and wrong, and arg x.x. I would spend 23 coins yesterday to buy bis weapon hunter! I am since yesterday trying to contact support, but it seems there's no way to do this, it seems strange, does not it?

How have you been contacting them? You can try messaging the staff via forums, make an email, make a ticket in-game (though I don't think that will work) and also just make a ticket on the support tab and write your issue in there and hope they read it, even if it's under the "ban appeal" tab or whatever. It's weird that they're not responding to you, you should at least get a response to know what the situation is...

And yeah the currency resets suck, they should've made it more clear that after spending everything you're account will still be reset if it's before the reset date. I didn't know that and I lost 210 points that way as well.