Time for yet another post it seems.
The last reply I did back in the 1st page of this thread, was not suggesting it's your problem. It's the whole community's problem, and honestly, it's not going away ever. So, what are you going to do? Make threads on forum where only very small minority frequents about toxicity, bugs and staff's participation and how "little" they care? Making a forum thread won't change a thing. I get it, you're trying to bring out issues, but those issues have been brought out many times, too many to count, and hope to get some momentum going in order to fix the issues. Noble cause that falls short each and every time. Not because replies are "negative" or "against you", you're asking too much too quick. Let's not even pretend controlling 23k players' behavior is "easy". Especially when those 23k players are crammed into mainly three servers.
Toxicity and replies
Many of those who've replied to you, have to deal with these threads all the time. They don't have much choice, but to give you the same advise they've given pretty much every other thread that brings out these same issues. Their "grow a thicker skin" isn't same as Garrosh Hellscream telling you "You're weak." Them saying it is supportive, and good advise, which is often seen as a negative reply by the OP's. It's blunt way to say, but honest. You shouldn't allow toxic people to get into your head, as once they've done so, they've won. This is why I keep telling people to ignore and not to be bothered by it. It's not fun to read, but I'm tired of sugarcoating things I have to say all the time. We are not against you. We're talking about the subjects you're bringing out, but we've already discussed about the same things over and over again.
Ninjas and Scams
I wish staff didn't need to deal with the toxicity, harassment, ninja, and scam tickets they get all the time. They only clog the system, and make those with real issues wait and pay for it. Toxicity, harassment, ninja, and scam issues can/should be prevented and or dealt between the players. Since I already talked about toxicity (and let's take harassment to it as well), let's talk about ninjas and scams then.
Ninja will happen, you have to accept it, doesn't mean it's in any way acceptable, or your fault. Players themselves can avoid most ninja issues by using common sense. Best way is to join a guild and only raid with it. When doing PUGS, pray for RNG luck, because there's not much else to do. If you have a gut feeling things will get ninjaed, leave before they pull the 1st boss. Staff can ban ninjas, but that won't protect you from it ever happening.
Scams are frequent, and best way to deal with these is the same, trade with guildies (that you trust), and use common sense. Buying from AH is relatively safe, careful with the prices though. You should avoid trading if you can. Get yourself the professions to craft what you need, so you don't have to worry about losing 8K worth of materials. How a common sense can avoid scams? Not by much to be honest, as you can never know what intentions other players have. Looking for a BS that has specific recipe? There are things that can be faked in-game, but not in
http://armory.warmane.com/, check if the player actually has the profession, and the levels for it. Or check in-game for profession related enhancements. High level BS offers Socket Gloves and Socket Bracer, check if the player has those to begin with. Cash On Delivery mail works, but limit is 10K gold, so anything below it can be utilized. Since scams often require trading, take your time to assess the situation, rushing will only cause back fire. Rush makes you forget things, and be less specific about details.
Issues that players can't solve
Since there are a lot of aforementioned issues and tickets, players with issues that can't be dealt by themselves, are forced to wait long time for help. As @angrylol said, there are sometimes issues that requires GM interaction, no way around it. I see these as real issues, and hope they'd get dealt with faster, as players are powerless to change the outcome of these situations.
Bugs
You've said that there are bugs that's been there for years. Yes, there are bugs, especially what comes to non level 80 content. One or two quests being bugged here or there doesn't really matter. One quest being bugged, when there are over 9000! quests, shouldn't matter. That quest you mentioned has no effect on progression, nor does it limit your ability to reach end-game content. Fun fact, that quest is still completable, done it many times. End-game content is Warmane's priority, so quest bugs aren't that high up in Warmane's to-do list. While that kind of bugs don't get fixed, or gets fixed real slow, lvl 80 raid bugs are fixed quick.
Where Are the Staff?
Dealing with tickets and
https://www.warmane.com/changelog
I prefer them working on background as they do, rather than blasting forum, twitter, linkedin, facebook, tiktok, skype, IRC or where ever when they fix things, read tickets, or ban naughty players. This is often seeing as "staff not caring".
Support Q&A also proves that staff doesn't need to be visibly present here on forums to handle issues. A lot of issues players come across, can be solved/helped by other players. Would you prefer a dedicated staff member copy pasting same answers players can offer, just to show that staff "cares"? And that wouldn't be blatant PR?