Not really. A GM's main job helping players and answering tickets, it's more or less like an in-game customer support. As far as my knowledge on the game and customer support goes, I could be a GM too, if I didn't have a full-time job already and if Warmane were hiring and if GM was a paid position in private servers (I don't think it is). And since most of the tickets are nonsense (lost my item, NPC won't spawn, found a bug etc.), after they're done with them their main responsibility is exploit surveillance and prevention. That's why you periodically see "banhammers" being handed to players - it's the GMs that looked into specific cases and found the players guilty of exploits. In my opinion, GMs should focus mainly on raid surveillance in the 1-2 days after ID resets (and they do that when they have the time, I've seen it). Of course, some guilds do their raids in different days but the main load is during the ID reset days.
Then we also have testers, which is something like a GM but without the customer support part and with more in-game presence and a focus on rooting out bugs and exploits through the tools that they have. They don't appear as <Staff> members in-game and you wouldn't know them by seeing them. That position requires some more knowledge on the scripting part of the game as well as the mechanics, knowing which piece of the chain could be faulty.
And finally we have developers, which are the contrary of GMs in terms of IT knowledge vs game knowledge - their job is to do the scripts and coding - things that a normal player has no idea about - with little regard to what the game is. They don't actively play the game, they don't do tests - a lot of them know very little of the game, although such knowledge is beneficial for the position, it is not their main focus.
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Like 80% of the time when i report a hacker or exploiter to a GM the GM doesnt even reply back.
I always tell them that I want to be informed about what actions gonna be taken but I never get any feedback. I dont know if the GM actually reads the report nor do I know if anything happens to the reported player.
This gives me the feeling that many GMs here are unmotivated and that player reports are unwelcome.
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Member
the best option in both pve and pvp scene is that steaam overwatch system like in cs-go
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That is true, I've often felt the same way when reporting someone. They want visual proof, but how can I give them visual proof of a speed/fly hacker when by the time I make the proof he's already gone? And then also, sometimes proof can only be done with a video - so I have to record a video, then upload it every time I see a hacker? This will kill like half of my game time in that case.
They say "we'll investigate further" - okay, but I wanna know if my report has been in vain or if something has actually been done. I dunno, it would be really nice and satisfactory if we players could get feedback when an actual action is taken against someone we've reported, like: "your report is invalid as this is not against the server rules; we apologize but we couldn't get enough proof; we are happy to inform you that following your report player X was found guilty of breaking the server rules and has been punished". It's not much - it's very simple, yet very satisfactory - that's the art of feedback. And it will give players a lot more trust and reliability in the GM's capabilities.Edited: March 17, 2016
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Member
Having GMs watching over every single lich king kill ? Are you even using your brain ? You know what that means ? They must watch over every single ever instance not just LK on hc , they must watch over all bosses on all dificulties to be sure no one exploits. Thats insane ... the corect way its to be sure that everything is scripted corectly and there are no bugs , no bugs no exploits , easy . This way would be better from all points of views.
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Indeed.
I have to say that my motivation to report any more players is very limited if the GM doesnt even reply.
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A system like that is a really delicate program that would take a lot of time to setup and make it work properly. We're talking about something that even Steam took AGES to implement. I remember back in the day that even the "VAC" system was a fail. It wouldn't work properly and it wouldn't track every single hacker in Counter-Strike to be precise. So that means that it would take a lot of effort from the Dev Team to implement such a delicate system. Remember that the Sentinel Anti-Cheat kinda has the same end but it won't track everything that there is since it's really hard to make a Sentinel track such exploits.
I remember that since I've been here I made a ticket about a ninja looter. After few hours of submitting a ticket I got an answer from a Head GM that immediatly responded saying: " The issue is being treated as we talk. ". I remember that was so good to read. It literally made me feel that they were on their toes to help the community and finish this kind of issues. It was one of the quickest responses I've seen in a private server for this kind of issues. Then again, this was two years ago. Now the way this issues are solved looks extremely different. The member of staff is still around but looks like, no offense intended, he went a little bit more soft.
So accurate. Reminds me of the World War II. The german soldiers were completely ignorant about what they were doing but that doesn't take away the responsability that they have over their acts. Before I get quoted for something like this again: This is an analogy.
This is true. It is a thing that cannot be asked. We would see our donations being converted into medical treatment for the people that would be choosen for this kind of task. It's exhausting and it will not even be worth most of the times. The solution here passes through the implementation of the new core and monitorization of the new raids that will happen with the new core. Watching one raid of each guild to see if they find a new way of exploitation. The new scripting "bug-free" is something that took them a lot of time in order to become a real thing. It's not near perfection yet but I want to believe that it might be soon enough. They need the support of the community in order to achieve that and they also need the honesty of the community in order to end with the whole exploits that go around. Now, on other hand, when they have physical evidences of a guild that is in fact exploiting (or individual player) some actions need to be taken. They need to bring them down and make them an example for this: "You're exploiting? This is what you'll end up with". This is what used to happen before and I can't understand the subit change of behaviour in this aspect.
This is turning to a really bad situation;
It's kinda sad and pathetic when I join a pug and I see Paladins HoP'ing warriors that they don't even know. Can also state that I've asked, multiple times while on my paladins, to HoP this Warrior or other Warrior as a contribution with the purpose of making the raid "go faster". Declined to do that and got kicked out of the pug for "not following the lead order". People are not afraid anymore. They don't fear this "taboo" called exploit/hack anymore. And this is one thing that needs to be stopped otherwise instead of being a niche of exploiters it will be the whole server.Edited: March 17, 2016
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Not every single - that would require dozens of GMs. Just the kills of main and growing guilds. And we're not talking just about LK.
Your "correct" way wouldn't work even on retail - how can the devs know there's a bug or exploit if someone doesn't find it and report it first? You think there were no bugs on retail? Have you ever heard of the guild Ensidia?
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Thats a bit offtopic but its not the same thing.
As soldier u have to do what ur commander tells u or u get punished and the punishment for insubordination is high.
In case of the second world war u were shot down for insubordination.
I wouldnt say that u are fully responsable for ur acts when u are forced to obey.
In wow u arent forced to do anything. U can simply leave the raid when they are exploiting and u are always fully responsable.
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Banned
It was an extreme analogy. God damn second extreme analogy I use and people pick up on it. I give up, lol.
Edited: March 17, 2016
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Member
i believe u misunderstood me. that "overwatch" system about which i talked isnt that vac/eac/sentinel anti-cheat. it was introduced right whith cs-go release, when it turned out that VAC cant recognise those cheat programs anymore. "overwatch" is gm rights, given to usual (still dunno how they distribute this ****) player, so if VAC fails to autoban cheater, that user can just spectate and ban pple manually. it wont take much effort to just implement such system on warmane, it will take some stress of gms (who must monitor every **** hapening online, but we all know...). so i believe its a best option for pvpers and pve'ers(kek)
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That sounds like an awful idea for the Warmane Community. That would lead into so many power trips and ridiculous bans going out. I don't even want to imagine that.
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Member
This right here
Here it is again. This is the purpose of the thread and why we're asking for some feedback from the GM staff.
Most of the focus and work has been on the Lordaeron core. Unless you've perfectly scripted a heroic LK encounter yourself I would refrain from saying something is "easy" unless you've actually experienced some of the headaches first hand that come from problems that sometimes tie back to the underlying code in the core itself.
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Member
The problem isn't that the GM never replies back, the problem is that no matter how much proof you send, that person NEVER gets banned. I've reported so many people over the years for so many things, hacking, staff impersonation, donor bashing, exploiting, etc...I add the people I report to my friends list and not once have any of them ever gotten banned. I've reported people for things that should have been a perma ban, and saw them online every single day for over a year after that. And the proof I had sent was undeniable. So Idk why I would continue wasting my time getting all this proof when it results in nothing.
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Member
Here in lays the point. The community is losing faith in the GM staff to take appropriate actions based on the rules laid out to the community. If people aren't going to be banned for their actions, then players who made the report at least deserve the common courtesy of a response in regards to why or why not action was taken.
The community as a whole feels left in the dark in regard to issues that impact the enjoyment for many people on the server. Lack of action is what makes people end up leaving. Although I'm sure this pleases some people in the community, what you end up left with is a server reputation of "pay to win" and "easy to get away with exploiting and hacking".
