In-game scamming policy
It has sadly come to Staff attention that more and more players are trying to disrupt the peaceful ingame environment by abusing and tricking other players into scams.
We will not tolerate such behaviour anymore and will take action against those that act with such malicious intent.
What is a scam?
A scam is acquiring someone's items or gold by missinformation or fraud.
Example: Scammer: "here have this wodin's lucky necklace"
The victim receives Squashed Rabbit Carcass instead of the necklace, in trade of his gold.
DO NOT report on Staff's visitor pages. Do not open threads.
If you have been victim of an IN-GAME SCAM please send the following information via IN-GAME ticket:
Name of the scammer
Approximate date and time when it happened
Screenshot(s)1*
Screenshot(s)2**
Brief explanation
Screenshots have to be unedited.
Recorded evidence is optional but will be heavily considered over screenshots evidence.
* Screenshot(s)1 must contain the trade window with either side accepting, the name of the traded good being visible (several items mean several screenshots of the first category) and all your bags being open with enough space for whatever would be traded and showing your gold.
** Screenshot(s)2 must contain the "Trade complete" message in the middle of the screen and your all bags being open with enough space for whatever should have been traded and showing your gold. If you received a different item(s) from the one you should have got, please make the name visible.
We might consider solid evidence which does not follow this exact format but circumstances must be clear on it. We encourage you to try to follow this as closely as possible to make investigation easier for us.
If a VALID report was submitted, an In-Game Staff member will look into the matter and suspend scammer's accounts for 30 days. Ban length increases with repeated incidents per account.
Reports which are missing vital information needed in investigation will usually result in scammer getting away.
This will NOT get you a refund of whatever gold or items you may have lost in the scam. GMs cannot refund any items or gold. This will simply remove the scammer temporarily from the game.
GMs should NOT be your shield against scams. Common sense and caution are the best ways to prevent yourself from scams.
This does NOT include guild bank thefts. You should always be careful who you give what rights in your guild that is your own responsibilty.
This has NOTHING to do with so called "Ninjas". See below how to report those.
Please note that if you decide to send PM via forum to member of GAMEMASTER team then you will need to include realm name as well. We also cannot guarantee that forum PM will be replied to in timely manner due to various reasons.
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