The email to which the account was linked was blocked
Hello. I recently started playing on your server, I created a new email, since there was already an account on the main one and I could not create a new one for it. I played on the Onyxia server for about a month. And today my Google mail was blocked, and therefore I cannot log into my account. I would like to know if it is possible to somehow restore the account, I am ready to provide any information that I am the owner.
and how long does it usually take to respond to an email?
Depending how detailed email you sent them, few days if it's clear case (3-5 workdays). If it requires further investigation by the team, then it may take few days longer.