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I find it ironic how I've made several tickets, and I don't interact at all with GM's. However, I will get plenty of replies (when I log off). So the GM's don't do their job? They don't answer tickets in real-time but will do events instead of answering tickets.
Hosting events is the job of some, not all.
So, you're claiming GMs don't do their job because they didn't reply to your ticket instantly? Go to retail and open a ticket, let's see if they will answer you instantly.
This is a private server with 22 thousands of players online and with 9 GMs. You will have to learn how to deal with waiting for your ticket to be replied, or find one place that fits your standards.