Hi
Strangely, yesterday as I logged into the website to collect my points the page displayed "Your account has been terminated due to Advertising".
To my shock I immediately tried to log into my account. Surprisingly I was able to still play, even though the website made it clear that my account is suspended.
The only option I was able to click was support and from there, create a new ticket. All of the other options displayed a red popup telling me that my account is banned. I wrote a large description of the issue and reason that the ban should be lifted. When I tried to submit it requested me to select a ban to appeal, which did not exists. The drop down box was empty.
Here is the description I tried to submit:
Although the website notifies me that my account is suspended, I am able to log into the game normally. My ban can not related to in-game activities, as I have not broken any rules. I have made no forum posts advertising anything related to this server, yet my account is suspended for advertising. I have been advised that when using a vpn all of the ip's get banned. Since only a few ip's are used and re-leased on a vpn, you are banning people for no reason.
Actions I have taken:
I sent private messages to Aldtharios, Cognoscere and Zelta here on the forums (still waiting for a reply, hoping this might speed up the process).
I have contacted an in-game game master, Cavah, who was unable to take any action to my suspension as "Gamemasters cannot assist with website issues". He also mentioned that "most likely someone got banned for advertising with the same IP". So he was unable to assist me because my account was not banned because of in-game action.
Finally, I am writing this forum post, hoping that somehow it reaches the support team, as I am unable to submit a ticket for them to view. My account function as usual, except for being able to access core account features such as visiting the store, or modifying account settings.
I use a vpn as it improves ping stability and prevents the stuck on success when trying to log in.
I am able to log into the game normally. I have spoken to a gm. My ban is not related to in-game activities, nor is it related to any other activities. I have made no forum posts advertising anything related to the server, yet my account is banned for advertising.I am unable to remove this website suspension as I am unable to contact the support team, and everybody else who I am able to contact seems to not be able to assist me, referring me to the support team. I have been advised that when using a vpn all of the accounts that get leased a banned ip get bent too. Since only a few ip's are used on a vpn, you are banning people for no reason, except for trying to play on the server with minim latency and stability.
I hope this message reaches a member of the support team. This is my last hope.

