Can't retake Ashen Verdict Rep ring.

Hey guys, quick question. So I recently bought a hunter from trade on website and it was naked for minimum price value. So it's already exalted on Ashen Verdict and I tried to retake the ring but I cant for some reason. So the Npc that gives the ring just has a blue "?" but when you click him there's no options. I guess my question is. Is there a way for me to get back the ring or maybe I can reset the reputation so I can get it again or any other fixes you guys can think about. Tia to those who can help me with this. Happy new year everybody

My first inclination is to submit an in-game bug report ticket (available from question mark on your character bar) naming the NPC and quest (or just state that no text shows up in the quest dialogue).