Site Paymentwall Scam?

I just donated 10.00 eurs to get premium account to skip que obviously and I had to use the only way this site allows via credit card payments aka : `PaymentWall`
Now, they made me wait 10 minutes then suddenly some random screen popped up saying : Inquiry
Then, they asked my personal informations, I gave them assuming these are all security processes.
Now, they got all infos they asked for yet it froze on `verification` process for a whole 30 minutes.
After that, verification code being sent to my mail on their side and there was literally no box or anything to fill on warmane site nor they provided a link or a box or anything to proceed further.
Now they don't give a shred of damn about the issue with their so called `fast direct mail reply support` after I sent them 3x mails about the issue telling what happened one by one including screens such as this one : https://cdn.pbrd.co/images/HwYSgekz.jpg
Is it on warmane side approval required action or are they scam artists? Did Warmane recieve my money or Paymentwall keeps it?
I give them 3 hours then I will call my bank and retract the money, will this end up you banning my account? Because if they keep the money I will get back from them and I will still pay 10 eurs to get donator with a different card trying to avoid this random garbage inquiries.
After all these fishy stuff, my account rank is still 'Regular' not 'Premium' and I don't have any 10.00 coins installed on my account.