You must have 10 characters active on a standard account.

Hi, I'm a come back player from Frostmoune Season 1 and want to play my toons in icecrown

I had realm transferred right after the Season 1 ends and the website shows it is successful in April 18, 2021
https://imgur.com/a/aAbFxXU

Now as i login, i'm having this issue in icecrown only 2 toons are transferred showing at character screen*
https://imgur.com/a/51e2t4k

is it caused by the cleanup? even as I untick, it still pop the same message "You must have 10 characters active on a standard account. "

I just need 3 of my geared toons to be active but I dunno how to do the steps, I dont care about the lower level toons anymore.

Please help me or what are the steps?

Quote:

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Originally Posted by Proterean

The inactivity cleanup and gold squish will be conducted and completed on March 07, 2022. Downtime is expected to be multiple hours.


Level 1 and above characters that have not been played since January 2021 will have their names removed.
Characters will have the opportunity to choose a new name upon the next login.

Level 1 - 30 characters that have not been played since July 2021 will be removed.
Premium accounts are exempt from removals.
Characters that are guild masters will result in the guild being removed.

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Were some of your old toons below level 30?

You could make random characters to fill up the roster. Switch your main/old ones to realm, and delete the new ones you just made (be extra careful with deleting).