Blocking for a far-fetched reason

Hello, please clarify the erroneous blocking of my account for allegedly using bots, this is a lie, I have never used bots in world of warcraft and do not intend to use them. I have been playing on your server for a long time, this is the first time this has happened to me. (Sending a ticket does not work, tried several times, and restarted and reloaded the page, etc.)

Completely log off and then log in into your account on site. Yeah, just that... (Not like we have this topic out for several months with same exact solution to each and every new post from rush guys who can't process information)