recover account

Hello, i hope this message finds you well. i´ve been trying to regain access to my old account. This account had a maxed level paladin blood elf character called gota, a maxed hunter level troll called pusybreaker (sorry about that name), a maxed level warlock blood elf called scarrlett, and 2 characters lvl 1, priest and warrior called darkveins and eerza, i created this account around 2016, i want to know if its possible to recover that account

i have email, user name, password of my old accountt, but i made a new account
i have a lot of screenshots
i hope you can help me

thank you for your time and support

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements