Lost Email Account

Hello friends, I am writing to you on behalf of a close friend of mine - Owner of account species85. Unfortunately, my friend does not speak English well and that is why he asked me to write this letter to you asking for help. Due to your security measures, he cannot log into the account because he does not remember the email with the passcode to confirm the login. We are asking for your help on changing the Email to a new one so he can log in and start playing again. We can give you any information regarding Heroes, their development, Achivements, Mounts, etc. My friend has spent a lot of time developing his account and for him it's more than just a game, it has a lot of sentimental value as well, most notably Chobana - Feral druid lvl 80.
The character has a loremaster title, rare mounts such as the stratholme horse, the TK phoenix, the spectral tiger and more.
Also in the account are a character named Stihopleteca, Polevkata, Vestalka ( Guildmaster of the "Chess" guild).
I hope that our request will be granted, and if necessary we will add more information and answer questions to return access to the account to its owner.
Sincerely, Lyubomir Lalov, Energetika1 account owner. :)

Tell the account owner to contact support, he can use his mother tongue if needed. Online translators are good, and Warmane's team isn't just bunch of English speakers.

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Originally Posted by Proterean

I have lost or forgotten my email and cannot access my account

Simply email us directly for assistance - [email protected]

It's helpful if you include anything you recall surrounding the account to assist us in verifying your ownership in a timely fashion. Such information includes but is not limited to:

- Account or Forum username (not passwords).
- Current email or a guess if you have forgotten
- Character information
- General account history. For example, "I claimed the holiday gift on my Paladin back in 2018, maybe 2019?"
- Country where you connected or registered from

You may also include a new email address that you would like your account to be updated to. If we have enough information, we'll be able to update your account immediately without the need for further verification.

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[UPDATED] Account security improvements