Cannot sell my char on warmane store

Good afternoon, dear project administration. I am writing to you as a loyal player in the hope of receiving assistance. Through no fault of my own, my character with the nickname Cosmicstar got stuck in the sale window. I can no longer remove it from sale or reinstall it. The system displays the following message - That character no longer belongs to you, contact support. On Thursday, I contacted the project's official email address and received a reply stating that this issue is handled by a different technical support team and that I should submit a ticket directly through the project website. I did so, but the ticket has been ignored for four or five days now. Please advise me on what I am doing wrong, or contact me directly to resolve this issue, which is not my fault.
With respect to the project and the project administration, a premium player.

Good afternoon. Today is the sixth day since I submitted my request, and I have not received any feedback. I am starting to worry about this. Could you please ask the responsible authorized employee from user support to inform me, if not about the solution to the problem on the user's side, then at least about its receipt and the possible time frame for its consideration. I have not done anything that violates the rules of the project to deserve such treatment. With respect to the project administration and the project, a premium player.

I mean, not really sure about your exact situation but if you said you put the character up for sale and that now it doesn't belong to you anymore - sounds like someone bought it?

Sadly its not. As i understand its the bug of synchronization, cause it was a new char for me. Right now he on sale with name Cosmicstar, in the same time i can play this char even right now. And yes, nor my any char, nor my account not in ban, im in good standing. I just hardly need a help from the stuff/administration/tech support. And yes, I really don't know who to turn to for help. I knock on every door hoping someone will open it. Unfortunately, my hands are getting tired. I would be very grateful if anyone could help me.

Anyways, thank you for your suggestion.

Thank you very much! Thanks to the efforts of the highly respected administration, the problem has been solved. The topic can be closed. Donate, friends, donate more!