Alt Not Receiving Mail After an Hour

[Zanzagar]

I mailed 25k gold to a freshly made alt that I had not logged in yet. It has been over an hour and I have not received the money.

Has anyone encountered this problem?

Thanks!

[Erdee]

Me either it is just one toon that is not getting anything and it is my banking toon so shipped a ton of mats and nada. ALso sold stuff in AH from him and nothing??? whats going on?

[Zanzagar]

Still nothing. Have a ticket open. I will let you know when something progresses.

[Erdee]

now I can not mail to anyone of my toons says no one by that name just seems to be the one toon to

[Zanzagar]

I received a response to my ticket. I was told to make sure I was mailing to the correct recipient. This is obviously NOT the case.

The only thing I can guess is there is a character from one of the old realms with the same character name as mine, but I got the name before that character was transferred over. I have absolutely no idea.

[Zanzagar]

I would also like to note that this does NOT extend to the Auction House for me. I get mail from auctions just fine. I can also send mail from my alt to my main, but when my main sends mail to my alt, it does not go through. I am baffled.

[Zanzagar]

Updating with further information.

The updated ticket:

I have made multiple attempts to send funds to the same character, doing a 1 gold "test" mail shortly thereafter. I have resorted to the forums where another individual has had a the same problem. There is also a bugtracker report, There was no error in the recipient name.

It appears this problem may exist because there was another character named Daray on either Ragnaros or Deathwing.

I can send money from the Daray to Zanzagar, but whenever I send money the other way, it does not go through.

~

Comment on existing bugtracker report (post not by me, but comment is):

I have this problem as well. Here is the information I have gathered.

Character X is the problem character that cannot receive mail.

Character X cannot receive mail from any other characters. This includes both mail and/or money.

Character X CAN purchase and retrieve items from the auction house.

As an obvious precaution to show that I did NOT enter the wrong name when mailing, I tried to send mail from character X to my main, clicking "reply." The mail still did not go through.

I have another open GM ticket, as well as a thread on the support forum. I am currently out 25,000 gold. I hope we can see this fixed.

[Zanzagar]

UPDATE (taken from bugtracker report):

The character can receive mail now. However, all previous mails are still lost/not received by me.

Is there a plan to reroute/track the lost mail? If not, will the funds/items be returned after 30 days (when the mail spits back unclaimed items)?

[woodhauler]

ALERT TO ALL

This is still happening.

I just sent a bunch of heirlooms from one of my characters to an ALT. There was NO error message or problems when I sent the mail, and I just sent the items (no gold or message attached). I then logged onto the recipient toon and there was NO MAIL. I waited an hour JIC, and nothing ever came.

Both toons had been logged in previously with NO issues (and both are in my own private guild).

I just made an in-game ticket and sent it to the GM's.

It is absolutely RIDICULOUS that something like this could happen. I have played a LOT of private servers from vanilla to cata, and have NEVER had any of them just flat-out delete my mail items into oblivion. In fact, no matter how BAD those servers were, typically the ONE thing I could count on was being able to use the mail system reliably. I have been on molten for quite a while and nothing like this has ever happened.

There is something DRASTICALLY WRONG with the mail system at the moment - maybe a front page (or in-game) warning should be considered.

[woodhauler]

Update:

https://www.warmane.com/bugtracker/report/24607

A GM answered my ticket...

"Unfortunately we are unable to assist you with your issue as we do not provide support for such cases.
Kind regards,
GameMaster Cognoscere"

This is appalling.

I was going to open a ticket on the site under the account support section, but the only category is "ban appeal". /Boggle.

The only other form of help seems to be a PM to someone on the forums, but WHO? If the GM said they cant help, then how could a GM here help? And going further, how could a forum mod help an in-game issue like this? A dev works on code, not the failure of the mail system.

I need a course of action to resolve this issue asap. losing an entire pack of enchanted heirlooms due to the failure of the mail system is NOT acceptable.

[Zanzagar]

It is very unacceptable. From the information I am getting and the multiple tickets I have opened, our best bet is to wait 30 days for the mail system to push back the unclaimed items. It is better than losing everything, I suppose.