Hello, I paid for donate 50 euros and did not receive any bonuses. What does this mean ???? Return money or solve the problem. Thank you.
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Member
Donat
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Overwatcher
How many coins did you receive?
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Member
Nothing. 0 coins. I have send a message to Paymentwall support team and nothing too. What i should to do. I mean when i was completing payment, it shows a windows with text wait for a feew minits, the verefication can processing like 30 min dont close a window. Ididn close a window just clicked in a black sapce out of window and its dissapiered. What i should to do???????? its 50euros....... ****.................
Edited: July 31, 2018
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Overwatcher
It can take longer than that depending on the method you used to make the donation, and if any issue happens and the process isn't completed they send a refund later. You can contact our Support with [email protected] for them to check if the donation came through to us or what might have happened.
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Member
Done. Hope it will gona be fixed or something
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Overwatcher
It will, don't worry. Either you'll get your money back or the coins eligible for your donation.
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Member
Thank you....
If something gona happend any way ill inform you.....Edited: July 31, 2018
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Member
Still nothing............
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Overwatcher
Be a bit patient. Support has limited resources, still requires sleep, doesn't works 24/7 and receives requests from hundreds of players daily.
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Member
ow, yes, its true, i just too stressed....
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Member
ok this is what they send me> Hi, Thank you for contacting us again. Please note that your recent transaction did not go through and was successfully voided from our end. Your order was canceled the moment your payment account was put on hold for verification. You may contact your bank to assist you regarding the availability of the funds. We appreciate your cooperation and patience. Paymentwall Verification Team
What that mean???? I still dont have my 50 euros or 57 bonuses........Edited: July 31, 2018
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Member
This is what they send me right now>
Hello, Thank you for emailing us back. As mentioned in our previous email, transaction w156377340 with details below was voided on our end: Amount: 50.00 EUR Date of transaction: 07/31/18 05:39 AM Normally, the amount would be available back to your account within 7 to 10 banking days. Though, this will still depend on your bank's processing time. You may request your bank to have the authorization deleted as this will not be collected and will eventually fall off as well. This email can also serve as confirmation of the voided payment. We appreciate your patience. Please let us know if you require additional assistance and we will be happy to assist you. All the best, Paymentwall Risk Team
That mean they will buck my money at 7-10 days????
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Overwatcher
Not sure if they are saying the delay is on their end or at your bank, but they say you can contact your bank to hasten it by voiding the payment attempt and have access to the money faster, if I'm understanding it correctly.
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Member
..........
Im so confused...........................
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Overwatcher
Bank transactions like that aren't automatic. Banks remove the money from your account and leave it set aside during the whole process, to avoid you using twice the money you already paid, but hasn't been fully processed. As there was a problem with your transaction, it was automatically cancelled on Paymentwall's end, but from what they are saying it can take maybe days for the bank to register the transaction is void and make the money available in your account again, which they say can be hastened by contacting your bank instead of waiting.
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