WotLK Waiting 2 entire days for support help

[ImLeeB]

Its been 2 days since i got banned by mistake and still got no answer from the support team. Is this normal and does it happen often?

[dolcokidol]

Yes, ban appeals have the lowest priority and it can take 5-7+ days.

[Anyone0]

Ban appeal tickets are lowest priority and usually take around 1 week.

[ImLeeB]

So basically they loose one dedicated player because they dont do anything about it? Thats seems lazy as hell. I totally understand there is stuff with highier priority but still, this could be fixed in like 10m, i have proof that its totally a mistake and they are banning the wrong person.
Maybe thats why paying 12 bucks a month is worth it.

[Mitzen]

So basically they loose one dedicated player because they dont do anything about it? Thats seems lazy as hell. I totally understand there is stuff with highier priority but still, this could be fixed in like 10m, i have proof that its totally a mistake and they are banning the wrong person.
Maybe thats why paying 12 bucks a month is worth it.

There are many dedicated players, and they get on par equal treatment as "non-dedicated" players from the staff. They will get into your ban appeal after more important work. It's not about laziness. Your crying here won't help at all. Learn some patience.

Maybe thats why paying 12 bucks a month is worth it.

Nobody forces you to play here, you're free to choose what WoW you play. Then again... I wouldn't pay 12$/m just so that my ban appeal would be read within 10 minutes of sending it.

[ImLeeB]

Tbh i totally understand your point and i completely agree with you. However my "crying" is much deeper than just crying.
As many if not all players here, we hate retail WoW and we are here to satisfy the need of playing something that we love. I think it´s completely normal for me to behave like this when i have to wait a entire week after being labeled as a ninja, just to make an appeal to lift the ban that went on the wrong person.
If warmane wants to provide a blizzlike experience for everyone that loves World of Warcarft, as a veteran since vanilla in 2005, thats not how things should be handled in my opinion.

[ImLeeB]

There are many dedicated players, and they get on par equal treatment as "non-dedicated" players from the staff. They will get into your ban appeal after more important work. It's not about laziness. Your crying here won't help at all. Learn some patience.



Nobody forces you to play here, you're free to choose what WoW you play. Then again... I wouldn't pay 12$/m just so that my ban appeal would be read within 10 minutes of sending it.

Sometimes the minor things like supporting the playerbase on situations like this, is the difference between paying and not paying, because you know if you get yourself in trouble for whatever reason, there is a staff thats there for you, and that means a lot for me.
Best regards to the Warmane staff for making this possible, but do not try to compare two impossible things.

[Obnoxious]

Sometimes the minor things like supporting the playerbase on situations like this, is the difference between paying and not paying, because you know if you get yourself in trouble for whatever reason, there is a staff thats there for you, and that means a lot for me.
Best regards to the Warmane staff for making this possible, but do not try to compare two impossible things.

A Staff was already there, though. A GM revised the evidence a player provided, and it met the requirements for a ban to be issued. You claim it was a mistake, but from seeing posts ever since that rule was implemented, chances are higher that you personally don't consider it to be ninja, but the GMs do.

[ImLeeB]

A Staff was already there, though. A GM revised the evidence a player provided, and it met the requirements for a ban to be issued. You claim it was a mistake, but from seeing posts ever since that rule was implemented, chances are higher that you personally don't consider it to be ninja, but the GMs do.

I see your point and i understand it.
But if the player evidence met the requirements to issue a ban, am I not alowed to do the same? Knowing that it is not correct

[Obnoxious]

I see your point and i understand it.
But if the player evidence met the requirements to issue a ban, am I not alowed to do the same? Knowing that it is not correct

That would be up to the GMs, but isn't how it goes. The required evidence for a ban to be issued is rather strict, with no edition and generally showing at least rolls and who took what. In raids it also includes the loot rules going to be used and the like. If you did fall in some unforeseen "hole" in the reporting system, it's probably something you should talk directly with GMs or the Head GM so it doesn't happens again, although I can't think of a situation like that.

[ImLeeB]

That would be up to the GMs, but isn't how it goes. The required evidence for a ban to be issued is rather strict, with no edition and generally showing at least rolls and who took what. In raids it also includes the loot rules going to be used and the like. If you did fall in some unforeseen "hole" in the reporting system, it's probably something you should talk directly with GMs or the Head GM so it doesn't happens again, although I can't think of a situation like that.

Well how about the person got mad, left the raid before i could trade it, and in their madness reported me? This is obviously a hole and the raid leader can say the exact same. Every system should not take as granted that the "victim" is always a victim. The person banned in this situation should be the raging kid and not me.

[Obnoxious]

From what you're saying, it sounds like you did roll for and won an item you shouldn't, as you say they left before you could trade them. So you claim you wanted to fix it, but the "ninja" did take place, and the person not waiting for you doesn't turn them into the one to blame by any means. If they had accepted the item and then reported you, sure, that would be dirty, but they choose instead to leave and report you for something that did happen. What's the mistake you see?

[ImLeeB]

From what you're saying, it sounds like you did roll for and won an item you shouldn't, as you say they left before you could trade them. So you claim you wanted to fix it, but the "ninja" did take place, and the person not waiting for you doesn't turn them into the one to blame by any means. If they had accepted the item and then reported you, sure, that would be dirty, but they choose instead to leave and report you for something that did happen. What's the mistake you see?

Thats exactly what happened with a minor modification, the item I rolled for was also of use to me therefore i was in my right to roll for it, and so I did.
The mistake i see is that i cannot see where i did wrong. I rolled for an item, the raid leader gave it to me by mistake, and than that happened. There was nothing i could do to emmend the situation nor any of my actions had the intent to create the situation, so how can I be responsible for such childy behavior and be banned for 2 months after being labelled as a ninja?
Also thank you for your time here, thats really cool of you.

[Obnoxious]

Thats exactly what happened with a minor modification, the item i rolled for was also of use to me.
The mistake i see is that i cannot see where i did wrong. I rolled for an item, the raid leader gave it to me by mistake, and than that happened. There was nothing i could do to emmend the situation nor any of my actions had the intent to create the situation, so how can I be responsible for such childy behavior and be banned for 2 months after being labelled as a ninja?
Also thank you for your time here, thats really cool of you.

Well, I can't say what criteria was used to issue your ban. Forum Moderators don't have access to that or screenshots sent as evidence. Did you right away offer to trade the item or did you give some resistance first? That could do it if screenshot, for example.

I found the duration odd, though. I thought it was shorter for first offenses, but maybe it's just for when it happens on a Dungeon instead of a Raid.

[ImLeeB]

Well, I can't say what criteria was used to issue your ban. Forum Moderators don't have access to that or screenshots sent as evidence. Did you right away offer to trade the item or did you give some resistance first? That could do it if screenshot, for example.

I found the duration odd, though. I thought it was shorter for first offenses, but maybe it's just for when it happens on a Dungeon instead of a Raid.

I was trying to trade since the momment i saw it was not meant for me to have it.