Ran into an issue with Zul'Aman 4piece bear mount. We did the timed chest, had master looter on, and the bear mount was unlootable due to a bug (it would not let me, as master looter, assign to to anyone, just would open a window stating it would bind upon pickup and when i clicked okay or cancel, the loot container would close). We rolled it off, I took some screenshots of the issue, and submitted it to a GM.
The first response from a GM was to check the bugtracker and if it was already listed (it wasn't - shocker), then wait for the devs to fix it. It was clear the GM didn't even read the ticket.
I submitted a followup ticket, explicitly asking that the mount be sent to the roll winner. A GM replied "Unfortunately, we are unable to assist you with your issue as we do not provide support for such cases."
Seriously? I submitted two tickets, outlined the issue clearly, provided screenshots, and a simple unlootable item cannot be mailed to the winner of the roll?
Is there a way to get actual, helpful support here or are we just SOL and one of my guildies gets screwed outta his earned loot? Why even have a ticketing GM system if they can't help with such a simple issue?
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Member
GMs Unable to Help With Bugged Loot?
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Forum Veteran
Nothing you can do but make a bugtracker report so it can be fixed (hopefully) by the next time you run the raid. GMs never help with issues related to in-game items besides getting a new Ashen ring when you buy a character that had it deleted. Why? Who knows.
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Member
Bear Mount has been removed from ZA post 3.0 patch or something similar. You can check google.
Before acting up on people you should check some sources:
https://wowwiki-archive.fandom.com/wiki/Amani_War_Bear
If there is a bug that its showing the bear mount when it shouldn't.Edited: November 10, 2021
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Forum Veteran
He's talking about Frostmourne where it was introduced as a part of the Timewalking raid event and indeed it should've been lootable in that chest as per GM's post that I read somewhere.
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Member
My apologies then .
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Member
That's pretty ****ty, but thank you for the reply.
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