He is right though, he ran into a legit bug that cost him a lot of playing time (to make gold, without begging, at low levels - especially on Lord can take quite some time). Answering go cry somewhere is just a dick move.
Especially since the Op was in no way rude or otherwise worthy of such responses, his only mistake was to not use edit but reply instead. Apparently (as i have yet to personally need it) the player support via GMs is very bad on this server/website, items that were deleted by accident (even ones that cant be replaced like the icc ring) arent given back, if someone loses something via bugs the GMs dont replace them and in general they arent very helpfull. (and as any of you that have ever used the GM system on the official servers know, the official GMs are extremely helpfull and nice and always help with stuff like that, or at least link to the item recovery website tool)
That is what we as a community should be condemning, not some new player asking for help.