Site Can't make a support ticket.

[YsilErve]

Hey, I have a pending issue for support and I don't seem to be able to make a different ticket than a ban appeal.

Is there any way to contact support other than ticket? I'd be glad to receive any information.

[Flereous]

it's called "Premium Support" for reason. Regular accounts can create only ban appeal tickets and for everything else they can use the ingame ticket system. Most of the ingame issues, especially character/gear will be forwarded by the game master to the same staff member(s) dealing with the web tickets, but the difference is that you will wait way longer. Go premium.

[Obnoxious]

You can contact Support with [email protected] for issues that you can't open a ticket for due to being on a regular account.
Otherwise, other ticket options are open for Premium account, like Flereous says.