I have been aware that a lot of people keep spamming the "troll device" "item" in global chat, wich make players disconnect if clicked.
This is getting quite alarming because global chat is now being infested with it.
Since "ignore player" doesn't work, it get's quite annoying, and also it's very upseting for newcomers to get their account dc, and thus waiting in queue all over again
Things like this are definitely not allowed, and i do agree it's quite frustrating getting disconnected especially where there is a que to log in. You can report people who are posting this item in chat to the Game Masters and they will deal with them.
Also, ignore feature should be working fine for channels.
Check your facts before you say them, Ignore DOES work but it only works in global chat, duels and few other small things, where it doesn't work? Whisper, Say chat etc.