Regarding Tickets

[wakuwaku7]

Hello guys I need some advise.

I'm trying to get back my lost items which I bought with coins before.
I bought it with coins but its not with my characters anymore.
I made a ticket using the account but its been awhile and still no reply from anyone.
What else can I do to get my items back? Is there any other ways?

[skullatbash]

as far as I know nope, the premium support ticket should be the only way