So apparently today my account got suspended due to racism. I didn't receive any explanation or even proof of me being racist, just straight up banned for 4 days. How am I supposed to improve in the future if I don't even know what I did wrong? Would be great if someone from staff told me EXACLY what I got banned for.
In case you don't know what exactly can result in such ban:
Racism/Discriminatory Behavior: Avoid at all costs, insulting someone's country, culture, lifestyle or skincolor. Even if you are just "joking" it isn't allowed. Slangs such as the n-word aren't allowed either, even in Guild chat. Don't blame guildies for reporting you. It's wrong and you should know that.
It's unlikely that you were falsely accused. To report you there must be some kind of proofs - screenshots or video. But they won't show you those and probably won't tell you what you said to protect identity of the person who reported you.